Job Description

The Brand:

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skincare regimens. Her unique products have achieved cult status with skincare devotees worldwide, and her philosophy of healing the skin has challenged both aggressive approaches and conventional wisdom.

Dr. Sturm has built more than a brand—she has built a lifestyle based on bettering oneself through education and self-care, focusing on your own beliefs and ambition and taking every challenge as an opportunity. Our community and customers are at the core of everything we do and their voices, opinions, and ideas inform each decision we make. Join us and become part of #TeamSturm.

The Opportunity:

Join our team as the Senior Retail Manager for Spa & Boutique a pivotal leadership role where you’ll drive innovation and growth across multiple luxury spa and retail locations. In this high-impact position, you’ll shape strategy, steer revenue growth, and inspire teams to deliver an extraordinary customer experience. We’re looking for someone with a passion for the luxury beauty market and a proven ability to elevate brand performance, set ambitious goals, and turn ideas into results.

What you’ll get to do:

Sales and Revenue Growth

• Develop and launch forward-thinking sales strategies to exceed revenue targets and unlock growth potential
• Use data-driven insights to enhance performance across key KPIs (e.g., traffic, conversion, average spend, and product performance) and apply test-and-learn approaches to refine strategies
• Drive new growth and profitability initiatives, including launching new products and implementing upselling tactics

Team Leadership and Development

• Recruit, train, and mentor spa managers and retail staff, cultivating a high-performance culture rooted in brand excellence
• Conduct regular performance evaluations, offering feedback and development opportunities that inspire and elevate team potential
• Foster a collaborative, high-energy environment that champions teamwork, excellence, and continuous improvement across all locations

Client Experience

• Lead and shape client experience initiatives, from exclusive clienteling and personalized services to high-profile events
• Develop customer loyalty strategies that use data insights to personalize experiences and maximize lifetime value
• Partner with spa managers to identify new client acquisition opportunities and create retention strategies that build enduring client relationships

New and Existing Business Development

• Act as a brand ambassador, building strong relationships with local clientele and enhancing brand presence through community engagement, partnerships, and exclusive events
• Ensure brand image and positioning are consistently represented across all locations, maintaining exceptional standards in visual merchandising, promotions, and client interactions
• Collaborate with the marketing team to design and execute regional campaigns and events that resonate within the luxury market

Innovation and Continuous Improvement

• Cultivate a culture of innovation, inspiring teams to explore fresh ideas and approaches that enhance the client experience and streamline operations
• Stay ahead of industry trends and incorporate best practices to reinforce the brand's leadership position in the luxury market

We’d love to meet you if you have:

• 8+ years in retail management with expertise in multi-unit leadership across diverse markets
• Proven project management experience with a track record of successful partnerships
• A sharp creative eye, with exceptional attention to detail and a strong commercial sense.
• Strong organizational skills, with the ability to manage multiple priorities and projects in a fast-paced environment
• Flexibility to travel between each Spa & Boutique located in NYC, Miami, Dallas, and LA
• Passion and experience in the luxury retail and beauty space, with a collaborative mindset and experience managing global relationships
• A forward-looking understanding of retail trends and best practices, coupled with a commitment to continuous improvement

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $130,000.00 - $140,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.

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