Inbound Call Center Agent Job at Catch Vibe Voice, Chicago, IL

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  • Catch Vibe Voice
  • Chicago, IL

Job Description

Position: Inbound Call Center Agent
Location: Chicago, IL
Company: Catch Vibe Voice

About us:

At Catch Vibe Voice, we’re not your typical call center. We’re a dynamic team of passionate individuals dedicated to infusing every interaction with energy, enthusiasm, and empathy. From handling customer inquiries to driving sales, we bring a fresh, vibey approach to every conversation.

Position Overview:
The Inbound Call Center Agent will manage inbound calls, addressing customer inquiries and concerns with care and efficiency. This role requires a passion for customer service and the ability to maintain professionalism and enthusiasm in every interaction.

Salary Range: $17.50 - $26.00 per hour.

Responsibilities:

  • Handle inbound customer inquiries with empathy, enthusiasm, and professionalism.

  • Address concerns, resolve issues, and provide accurate information in a friendly manner.

  • Maintain customer satisfaction by ensuring a positive experience in every call.

  • Collaborate with team members to uphold the company’s customer-focused ethos.

Requirements:

  • High school diploma or equivalent required.

  • Excellent verbal communication and active listening skills.

  • Ability to handle diverse customer inquiries with patience and empathy.

  • Strong problem-solving abilities and attention to detail.

Benefits Package:

  • Comprehensive health insurance (medical, dental, vision).

  • 401(k) retirement plan with company matching.

  • Paid Time Off (vacation, sick leave, holidays).

  • Wellness programs and mental health support.

  • Professional development opportunities.

Job Tags

Hourly pay, Holiday work, Permanent employment, Full time,

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