Helpdesk Analyst Job at TechNix LLC, Bismarck, ND

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  • TechNix LLC
  • Bismarck, ND

Job Description

Position: Helpdesk Analyst

Duration: 6 months

Location: 4201 Normandy St, Bismark, ND (Onsite from day 1)

Job Description

The job description emphasizes customer service skills and knowledge of Microsoft System Center Configuration Manager.

Responsibilities

  • Will work as a member of a team that provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment.
  • Responsible for testing, monitoring, troubleshooting, maintenance and technical support of computing systems and the specialized applications that run on those systems.
  • Will utilize Microsoft's System Center Configuration Manager (SCCM) to provide support and automation in this environment.
  • Establish and maintain documentation files of computer hardware and software configurations.
  • Train users on fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices and remote accessibility.

Required skills

  • Requires Specialized knowledge of practices, principles, standards, and guidelines as related to client technology support.
  • Responsible primarily for the processing of incidents recorded by the customer services support center processing of work requests submitted by customers.
  • Must have strong customer service skills supporting users at all levels throughout the enterprise.
  • Must be able to work well with people and possess strong communication skills as needed to effectively interpret and communicate highly technical information to non-technical and technical users.
  • Must be able to perform in a fast-paced, progressive, and challenging team environment; possess strong analytical and problem-solving skills.
  • Must also be able to work in a deadline intensive work environment and possess the organizational and multi-tasking skills needed to organize work and meet deadlines.

Nice to have:

  • Professional certifications in hardware, operating systems
  • Microsoft Office or other applications are helpful but not required.

Job Tags

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