Job Description

Join our Health Call Center Customer Service Team and make a difference. We’re looking for a Call Center Representative to be the first point of contact for callers, providing essential information and support in a fast-paced environment.

What You’ll Do:

• Answer inbound calls promptly and courteously, ensuring a positive experience for each caller.
• Provide non-clinical support, including conducting precertification and documenting all interactions accurately.
• Enter demographic data into electronic databases, ensuring information is up-to-date and accurate.
• Assist clinical staff by handling overflow calls and supporting service level standards in accordance with company policies.
• Manage fax requests, emails, and case-building tasks to support the healthcare team and clients.
• Make outbound follow-up calls to ensure timely processing of pre-certifications and resolve customer inquiries.

What We’re Looking For:

• At least one year of call center customer service experience (healthcare experience preferred).
• High school diploma or equivalent.
• Strong communication, data entry, and problem-solving skills.
• Ability to work in a 24/7 call center environment, including weekends, nights, and holidays as needed.

Why Join Us?

• Meaningful work in the healthcare industry.
• Growth and development opportunities.
• Supportive and team-oriented environment.

Ready to take the next step in your career? Apply today!

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