Job Description
About the Role
Customer Service
- Assist stylists in the absence of store management
- Gain new clients by meeting conversion goals and continue to service the existing client base through personalized follow-ups and relationship-building.
- Resolve customer service issues swiftly and professionally, ensuring complete customer satisfaction.
- Ensure customers' needs are surpassed without hesitation, going above and beyond to provide exceptional service.
- Consistently meet/exceed both store and individual sales goals, including Key Performance Indicators (KPIs).
- Ensure customers’ needs are surpassed without hesitation.
- Consistently meets/exceeds both store and individual sales goals, including KPI’s
- Maximize the customer experience
- Maintain a positive outlook and professional demeanor while supporting company initiatives
- Maintain an up-to-date knowledge of current promotions, loyalty programs, and company-wide campaigns to provide clients with accurate and timely information.
Staff Partnership
- Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office
- Demonstrate leadership skills by stepping in to lead shifts when needed and assist in motivating the team to achieve store objectives.
- Foster an inclusive, respectful work culture that encourages collaboration and a shared commitment to excellence.
Shop Operations
- Consistently adhere to company policies, procedures, and guidelines, ensuring smooth day-to-day operations.
- Possess a strong working knowledge of the POS system, troubleshooting technical issues as needed.
- Effectively communicate all store-related issues or concerns to the Store Manager when unable to resolve them independently.
- Perform opening and closing duties as required, ensuring the store is prepared and secure for each business day.
- Use time effectively when not actively servicing clients, including maintaining stock levels, organizing product displays, and assisting in inventory management.
- Demonstrate accountability for protecting MaxMara assets and minimizing shrink by following all security and operational protocols.
- Coordinate and assist with the timely execution of storewide visual and operational updates in line with corporate directives.
Store Visuals + Merchandising
- Lead and assist in the execution of visual merchandising changes, ensuring consistency in store layout, signage, and product placements.
- Regularly inspect the store’s visual standards to ensure the environment remains aligned with Bloomingdale’s aesthetic and customer expectations.
- Conduct daily visual walkthroughs to ensure the store is fully stocked and that products are in their designated spots, adhering to visual merchandising guidelines.
Required Skills/Education:
- Minimum 3-4 years of Retail experience; luxury a plus
- RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication skills
- Able to work independently as well as collaboratively
- Proficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V
Job Tags
Shift work,