Job Description

General Security, Inc., one of the nation’s leading security companies, is seeking

Full-time Administrative Assistant for our North Chesterfield, VA office. Candidate must thrive on the challenge and pride of delivering superior customer service.

Responsibilities to include:

• Handling calls, answering direct inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines
• Handling various types of customer inquiries
• Proactive service calling
• Job and Service billing
• Document and update customer records based on interactions
• Send out emails and letters to customers, follow up on their response
• Scheduling customers appointments
• Payment reminder phone calls
• Working on special projects as needed
• Make outbound calls to customers, vendors and service techs
• Scan files and attach to customer accounts
• Handle new and current customer calls, using professional tone and exceptional judgment
• Provide basic information about products and services

Qualifications:

• Qualified candidates will be energetic, professional, possess customer service skills, and have a desire to succeed.
• Minimum 3 years proven success
• Excellent phone and customer relationship skills
• Working knowledge of computers and comfortable with Microsoft Office (Excel, Word, Outlook)
• Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
• A self-starter and results oriented with the ability to see multiple tasks through to completion
• Demonstrates a high degree of integrity and professionalism
• Excellent verbal communication skills
• Organized and detail oriented
• Calm demeanor
• Strong Work Ethic (Punctual, on time, attendance, dependability, etc.)
• Must have reliable transportation

Job Tags

Similar Jobs